Frequently Asked Questions
How can I contact the organizer with any questions?
Please email [email protected] with any questions. Please allow 48 business hours for a response. What is the hotel's cancellation policy? Any room cancelled within seven (7) days of arrival will be charged one night’s room and tax. Any room cancelled within 48 hours of arrival will be charged the full room rate and tax of the confirmed reservation. Check In/Check Out Policy: Check in time is 4:00 p.m. Anyone arriving prior to 4:00 p.m will be assigned a room based on availability. Check out time is 11:00 a.m. I am a Chapter/District Representative, do I need to register or can I just come to the National Meeting? As a chapter or district representative, you are required to register and attend Mu Con. Your chapter or district will only be given credit if you register and attend all Mu Con related activities. Any failure to adhere to this guideline will result in your chapter and/or district being fined. How do I get my Active Sister/New Member Discount Code? Discount codes are emailed by the Programming Chair to the email address we have through OrgSync. If you have not received your code and believe you should have, please email [email protected]. Once we verify your status, the code will be emailed to you in 24 business hours. What is the Mu Con refund policy? Refunds are only available through 03/15/19. After which, we recommend selling your ticket to another sister and initiating a ticket transfer. Please keep in mind that if you purchased an Active sister ticket, it can only transferred to another Active sister and so on and so forth. Do I have to bring my printed ticket to the event? No, you do not have to have a printed ticket for this event. We will need you to pull up your ticket on your email so that we can scan your code and check you in. Can I update my registration information? You can update your registration information, however we recommend you doing so prior to the beginning of the late tier. After the late tier begins we cannot guarantee that updated information will be utilized due to order deadlines. Is my registration fee or ticket transferable? You can transfer registrations for this event. We do recommend that you transfer any tickets prior to the late tier beginning. After the late tier begins we cannot guarantee that updated information will be utilized due to order deadlines. Please note that some ticket types such as the Neophyte rate are only transferable to other Neophytes. Is it OK if the name on my ticket or registration doesn't match the person who attends? No, if the name does not match you will not be allowed into the event. Are there ID or minimum age requirements to enter the event? There will be a wristband given to all attendees upon checking in at registration. You will need to have this on at all times during the course of the weekend as that is your ticket into each event. If you do not have an event wristband on and do not have proof of registration you will be respectfully removed from the event. |
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